Return Policy

Introduction

At Balyogi – Shree Sadananda Maharaj Sidh Vanaspati Upchar Kendra Saunstha, we take great care to ensure that all our Ayurvedic products reach our customers in perfect condition. However, if you are not completely satisfied with your purchase, we offer a straightforward return process. This Return Policy explains how to return products, what is eligible for return, and the steps to follow for a hassle-free experience.

Return Eligibility

We accept returns for products purchased on our website within 7 days of delivery, under the following conditions:

• The product must be unused, in its original packaging, and in the same condition as when you received it.
• The product should not be opened, altered, or damaged in any way.
• The return request must be made within 7 days of receiving the product.

Exceptions to this policy:

• Products that are marked as “non-returnable” at the time of purchase or in the product description (such as personalized items, opened health supplements, or consumables).
• Items that have been used or opened, unless defective.
• Products purchased during clearance sales or special promotions (unless otherwise specified).

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at care@balyogi.com or call us at +91 9892819975 to request a return. Please provide the following information:
   • Order number
   • Product(s) you wish to return
   • Reason for return
   • Photos of the product (if applicable, e.g., damaged or defective items)
2. Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number, along with the return shipping instructions.
3. Pack the Item: Ensure that the product is securely packed in its original packaging with all accessories, labels, and documentation that came with it.
4. Ship the Item: Once you receive the RA number, ship the item back to us at the return address provided. The return shipping cost will be the responsibility of the customer unless the return is due to a defective or incorrect item.

Non-Returnable Items

For health and safety reasons, we are unable to accept returns for certain items, including:

• Opened or used health supplements and medicines.
• Items that have been tampered with or used.
• Personalized or customized products.
• Products marked as “Final Sale” or “Non-Returnable”.

Return Shipping Costs

• Customer’s Responsibility: The customer is responsible for paying the shipping costs associated with returning products, unless the return is due to our error (e.g., the wrong item was shipped, or the item is defective).
• Refund of Return Shipping Costs: In cases where the return is due to a defect or mistake on our part, we will reimburse the return shipping costs. Please keep the shipping receipt to claim a refund for return shipping costs.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, your refund will be processed and credited back to the original method of payment.

• Refund Timeframe: Refunds will be processed within 7-10 business days of receiving the returned item. The refunded amount will be credited to your payment method used during the original purchase.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the product is opened, damaged, or missing parts).

Defective or Damaged Products

In the unlikely event that you receive a defective or damaged product, we will gladly offer a full refund or replacement.

To return a defective or damaged item:

• Contact our customer service team immediately and provide clear photos of the damaged product.
• If the product is confirmed to be defective or damaged, we will arrange for a free return and either replace the product or issue a refund.

Exchanges

Currently, we do not offer direct product exchanges. If you would like to exchange an item for a different product, you must return the original item for a refund and place a new order for the replacement item.

Returns for Gifts

If you received an item as a gift and would like to return it, the return process remains the same. Please contact us to initiate the return, and we will issue the refund to the original payment method. A gift recipient will need to provide the order number or a proof of purchase for returns.

Canceling an Order

If you wish to cancel your order before it is shipped, please contact us immediately. We will attempt to cancel the order, but if the order has already been processed or shipped, it will be subject to our return process.

Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. Please review this page periodically to stay informed about any changes.